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WGU Information Technology Management QGC1 Sample Questions (Q47-Q52):

NEW QUESTION # 47
Which prototyping method demonstrates how a solution operates using various data and business rules as inputs?

A. Simulation
B. Static modeling
C. Storyboards
D. Workflow modeling

Answer: A

Explanation:
Simulation is a prototyping method that replicates how a system or solution would function in real-world scenarios. It allows businesses to test various data inputs, business rules, and operational conditions before full implementation. This method helps identify potential issues and optimize decision-making.
References:
* Banks, J., Carson, J. S., Nelson, B. L., & Nicol, D. M. (2010). Discrete-Event System Simulation.
Prentice Hall.
* Pidd, M. (2004). Computer Simulation in Management Science. John Wiley & Sons.

NEW QUESTION # 48
What happens during the design phase of the systems development life cycle (SDLC)?

A. Full descriptions of the desired features and operations of the system are established.
B. End-user business requirements are identified, and project goals are refined into defined functions and operations.
C. A high-level strategy and goals for an intended project are established.
D. Requirements from business stakeholders and subject-matter experts are identified.

Answer: A

Explanation:
* Design Phase in SDLC:
* During the design phase, detailed descriptions of system features and operations are developed. This includes creating architectural diagrams, prototypes, and technical specifications.
* Key Activities in the Design Phase:
* Translating business requirements into technical blueprints.
* Defining user interfaces, workflows, data structures, and system behavior.
* Incorrect Options Analysis:
* B. High-level strategy and goals: Refers to the planning phase.
* C. Requirements identification: Part of the analysis phase.
* D. Refining project goals: Occurs during analysis, not design.
References and Documents of Information Technology Management:
* "System Design Practices in SDLC" (TechRepublic).
* ITIL Technical Design Framework (Axelos).

NEW QUESTION # 49
What is the importance of the partners and suppliers dimension of the ITIL model?

A. The creation of value is solely beneficial to the customer.
B. Supplying data allows companies to make wise investments and assemble technology solutions.
C. Staffing an organization fosters the creation of value.
D. The relationship with both suppliers and consumers must create value.

Answer: D

Explanation:
ThePartners and Suppliersdimension of the ITIL (Information Technology Infrastructure Library) model is critical to ensuring that organizations deliver optimal value to their customers and stakeholders. Here's a breakdown of its importance:
* ITIL emphasizes that an organization does not operate in isolation. It relies onexternal and internal partnerships and suppliersto deliver its products and services.
* This dimension focuses on understanding the relationships between the organization and its partners, as well as optimizing the way value is co-created.
* The correct answer highlights the ITIL principle ofco-creating value. Bothsuppliersandconsumers must collaborate to achieve outcomes that benefit all parties.
* The success of services depends on how well the organization manages these relationships to ensure that services meet customer needs and align with organizational goals.
* ITIL views service management as a way to create value through the combined efforts of the service provider, suppliers, and consumers.
* Partnerships often involve shared resources, responsibilities, and risks, which require a cooperative mindset to achieve desired outcomes.
* Option A:Staffing refers to human resources management and is unrelated to the Partners and Suppliers dimension's primary focus.
* Option C:Supplying data and technology is part of supplier management, but it does not encompass the full value-oriented relationship emphasized in ITIL.
* Option D:Value creation benefits both the customer and the organization, making this statement too narrow to capture the essence of the dimension.
* Effective supplier management ensures reliable delivery, risk management, and adherence to organizational standards.
* Examples of partnerships in IT include cloud providers, outsourced IT services, hardware vendors, and consulting firms.
* ITIL 4 Foundation: Axelos, "ITIL Foundation" (2019).
* Official ITIL 4 Practice Guides: Supplier Management (Axelos Publications).
* ISO/IEC 20000 Standard: "Service Management System Requirements" (ISO Standard, latest edition).
1. Purpose of the Partners and Suppliers Dimension:2. Importance of Creating Value Together:3. ITIL's Emphasis on Value Co-Creation:4. Incorrect Options Analysis:5. Practical Application of Partners and Suppliers Dimension:References and Documents of Information Technology Management:

NEW QUESTION # 50
Which business layer determines which products or services are being sold and to whom?

A. Systems
B. Operating
C. Corporate
D. Strategy

Answer: D

Explanation:
* Definition of Strategy in Business Layers:
* Thestrategy layerfocuses ondetermining products or services, target customers, and competitive positioning.
* It involves defining the organization's long-term goals and the means to achieve them in alignment with market needs and opportunities.
* Why Strategy is Key to Product/Service Decisions:
* Guides resource allocation to achieve competitive advantage.
* Determines value propositions, customer segmentation, and market focus.
* Incorrect Options Analysis:
* A. Systems:Focuses on technology infrastructure, not business direction.
* B. Operating:Deals with day-to-day operations, not strategic decisions.
* C. Corporate:Relates to governance and overarching organizational management, not product
/service specifics.
References and Documents of Information Technology Management:
* "Business Strategy Fundamentals" (McKinsey & Co.).
* ITIL 4 Service Strategy Practices (Axelos).

NEW QUESTION # 51
A company wants to create a shopping bot that will search several retailers' websites to find the best prices on products that it frequently orders. Which type of software should the company use to create a shopping bot?

A. Virtual reality
B. Fuzzy logic
C. Neural network
D. Intelligent agent

Answer: B

NEW QUESTION # 52
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