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SAP C_TS470_2412 Exam Syllabus Topics:

Topic	Details
Topic 1	Service Master Data: This section of the exam measures the skills of SAP Master Data Specialists and covers the management and configuration of service-related master data within SAP environments. It includes defining service objects, managing attributes, and ensuring accurate data flow across modules. Effective service master data management helps improve service delivery, optimize resource utilization, and maintain consistency across business processes.
Topic 2	Managing Clean Core: This section of the exam measures the skills of SAP Solution Architects and covers the principles of maintaining a clean core within SAP systems. It focuses on strategies for minimizing customizations, leveraging standard SAP functionalities, and ensuring system integrity while allowing for necessary extensions. The goal is to enhance system performance, ease upgrades, and maintain long-term sustainability.
Topic 3	Organizational Data: This section of the exam measures the skills of Enterprise Data Managers and covers the structuring and management of organizational data within SAP systems. It focuses on defining key organizational elements, configuring data hierarchies, and ensuring proper integration across business units. Mastery of this domain is essential for maintaining accurate reporting structures, workflow efficiency, and compliance with enterprise-wide data governance policies.
Topic 4	Service Order Management: This section of the exam measures the skills of SAP Service Operations Consultants and covers the end-to-end management of service orders within SAP. It includes the creation, processing, tracking, and fulfillment of service requests, ensuring seamless coordination between departments. Proper service order management enables organizations to enhance customer satisfaction, streamline operations, and improve response times through integrated workflows.

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SAP Certified Associate - SAP S/4HANA Cloud Private Edition Service Sample Questions (Q56-Q61):

NEW QUESTION # 56
Which of the following is the correct sequence when creating a hierarchical structure in organizational management?

A. Position # User # Organizational unit # Holder
B. Organizational unit # Position # Holder # User
C. Position # Holder # User # Organizational unit
D. Organizational unit # Holder # User # Position

Answer: B

Explanation:
In SAP S/4HANA Organizational Management (integrated with HCM or service structures):
* Organizational unit # Position # Holder # User: The sequence starts with defining an organizational unit (e.g., department), then positions within it (e.g., service technician), followed by assigning holders (employees) to positions, and finally linking users (system logins) to holders. This hierarchy is built using transaction PPOME or similar tools.
* Other sequences disrupt the logical top-down structure required for organizational management.This aligns with SAP's standard organizational setup process."Create organizational units, then positions, assign holders, and link users in that order for a hierarchical structure." (SAP Help Portal, Organizational Management).

NEW QUESTION # 57
What can you display in the app Find Technical Object? Note: There are 3 correct answers to this question.

A. Measurement documents and measuring points of the technical objects
B. Installation information of the technical objects
C. Service costs of the technical objects
D. Planned and call dates for recurring service activities
E. System and user statuses of the technical objects

Answer: A,B,E

Explanation:
TheFind Technical Objectapp in SAP S/4HANA Cloud Private Edition, Service provides details about technical objects (e.g., equipment, functional locations). The correct answers areA, B, C. Let's explore.
App Functionality:
This Fiori app allows users to search and view technical object data.
* Installation information (A):Shows where the object is installed (e.g., functional location hierarchy).
* Measurement documents and measuring points (B):Displays recorded measurements (e.g., temperature) and their points.
* System and user statuses (C):Lists statuses (e.g., "INST" for installed, user status "In Repair").
Why Not the Others?
* D:Service costs are in financial apps (e.g., Service Actuals), not this app.
* E:Planned/call dates are in maintenance plan apps, not here.
Example:
Search equipment "E001" # See installation (FL-001), measuring point (Temp), status (INST).
"The Find Technical Object app displays installation information, measurement documents and points, and system/user statuses."

NEW QUESTION # 58
In which customizing activity do you define service contract determination for service orders?

A. Define Settings for Item Categories
B. Define Settings for Transaction Types
C. Define Item Categories
D. Define Transaction Types

Answer: B

Explanation:
Service contract determinationlinks a service order to an applicable contract for pricing or SLA. The correct answer isDefine Settings for Transaction Types (C), found in SPRO # Service # Transactions. Let's explore.
Why This Activity?
In "Define Settings for Transaction Types," you configure the service order type (e.g., "ZSER") to automatically determine a service contract. This includes settings like "Contract Determination" (e.g., by sold- to party, object) and the determination procedure. For example, a rule might check the equipment in the order against active contracts.
Why Not the Others?
* A & D:Item category settings focus on item-level behavior, not contract determination.
* B:Defines the transaction type structure, not its determination logic.
Example:
Service order type "ZSER" set to determine contract "C001" based on equipment "E001."
"Service contract determination for service orders is defined in the 'Define Settings for Transaction Types' activity."

NEW QUESTION # 59
In the Event-Based Revenue Recognition - Service Documents app, which of the following can you review?

A. Billed revenue
B. Planned margin
C. Billed margin
D. Actual revenue

Answer: D

Explanation:
TheEvent-Based Revenue Recognition - Service Documentsapp tracks revenue based on events (e.g., confirmation). The correct answer isactual revenue (B).
Why Actual Revenue?
The app shows revenue posted to the general ledger as events occur (e.g., $500 from a confirmation), reflecting real-time financials.
Why Not the Others?
* A & D:Margins are in profitability apps.
* C:Billed revenue is in billing apps, not recognition.
"The Event-Based Revenue Recognition app allows review of actual revenue from service documents."

NEW QUESTION # 60
Which types of service contract items are supported? Note: There are 3 correct answers to this question.

A. Price agreement
B. Ad hoc billing
C. Price adaptation
D. Value / quantity
E. Target / quantity

Answer: A,D,E

Explanation:
SAP S/4HANA Cloud Private Edition, Service supports various service contract item types in scope item
3MO (Service Contract Management):
* Target / quantity: Items based on a target quantity (e.g., number of service events), commonly used in recurring services.
* Value / quantity: Items defined by a monetary value or quantity, allowing flexible billing based on usage or fixed amounts.
* Price agreement: Items with predefined pricing conditions, ensuring consistent billing terms over the contract duration.
* Price adaptation: Not a standard contract item type; price changes are managed via conditions, not as a distinct item type.
* Ad hoc billing: Refers to a billing method, not a contract item type.These types support flexible contract management in SAP S/4HANA Service."Service contracts support target/quantity, value
/quantity, and price agreement items for flexible service offerings." (SAP Help Portal, Service Contract Management).

NEW QUESTION # 61
......

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